Shipping policy

Shipping Policy

Last Updated: 15/08/2023

1. Shipping Information

At Stateside Sports Breaks, we are committed to delivering your sports collectibles promptly and efficiently. This Shipping Policy outlines important details regarding shipping methods, processing times, delivery, and related information. By placing an order with us, you agree to the terms and conditions outlined in this policy.

2. Processing Times

2.1 Order Processing: Orders are typically processed within 1-2 business days from the time of the break. During peak seasons or special promotions, processing times might be slightly extended.

3. Shipping Methods and Rates

3.1 Shipping Options: We offer several shipping options to cater to your needs. These options include Standard Free Shipping, Expedited Shipping, and Priority Shipping. The available shipping options will be presented to you during the checkout process.

3.2 Shipping Rates: Shipping rates are calculated based on factors such as the shipping method selected, the weight and dimensions of the items, and the destination address. The applicable shipping charges will be displayed during the checkout process.

4. Estimated Delivery Times

4.1 Standard Shipping: Standard shipping typically takes between 3-5 business days for delivery within the UK. Please note that delivery times may vary based on your location, external factors (e.g., weather, customs delays), and the shipping option selected.

4.2 Expedited Shipping: Expedited shipping offers faster delivery and usually takes 1-2 business days within the UK. Keep in mind that the exact delivery time may vary depending on the destination and any unforeseen circumstances.

4.3 Priority Shipping: Priority shipping is the fastest option available, with delivery expected within 1 business day for most locations within the UK.

5. Tracking and Notifications

5.1 Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey if applicable.

5.2 Order Status Updates: We will keep you informed about the status of your order via email notifications. These notifications will include updates on order processing, shipping, and delivery.

6. International Shipping

Unfortunately, at this time, we only offer shipping within the UK. We do not currently provide international shipping options. We apologise for any inconvenience this may cause.

7. Order Modifications and Address Changes

If you need to make any changes to your order or shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes might not be possible once the order is in the shipping process.

8. Refunds

Please note that refunds cannot be provided under any circumstances. All sales are final. We take great care to ensure that your items are accurately described and packaged securely for transit. However, we do not offer refunds or exchanges for any reason, including but not limited to change of mind, dissatisfaction with the product, or accidental orders. By completing your purchase, you acknowledge and agree to this policy.

9. Contact Us

If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer service team. You can reach us through the contact information provided on our website.

10. Policy Updates

This Shipping Policy is subject to change without prior notice. Any revisions or updates will be posted on our website, and the revised policy will apply to all orders placed after the policy update.